Category: Uncategorized

Mrs. Kravitz…where are you when we need you?

For those of you who may not be old enough, at least 55 years old, or don’t watch too many old television shows, let me explain who Mrs. Kravitz is. For those who do know who she is, forgive this indulgence. I will try to convey these thoughts succinctly.

On the television show Bewitched, in the mid to late 60s, Samantha Stevens was a witch married to a mortal, much to the chagrin of her parents & they made her husband rue the day he did at times. Mrs. Kravitz was a neighbor who pushed her nose into, literally, everyone’s business in the neighborhood. She went far and beyond the busybody of another sitcom’s. She spied on her neighbors for her own uses. No one who heard her rantings believed a word of what she said. Now that I’ve spent time on that…

It is unfortunate, but in this world of workplace/school violence (WPV/SV), terrorism, and the myriad of other life altering and bankrupting crimes in our culture, we need people like Mrs. Kravitz to be around us. Someone who watches over the neighborhood and spots anything that is remotely suspicious, even if the possibility is a remote one.

Do we need someone like her, or a crotchety old man, to call the police, FBI, DHS, or some other alphabet soup governmental agency to report what they see? Not necessarily every single time. But like a good geneticist or Audabon Society member they need to keep a meticulous notebook of their observations.

Yes, I know the arguments against nosy neighbors and spying on them and meticulously kept notebooks. It’s reminiscent of a communistic or totalitarian society. And if it gets too far out of hand with literally everyone spying on each other, then no it’s not a good thing, not by a long shot.

But we’re talking about people stepping onto the field and getting into the game to prevent any of the crimes I mentioned above. Many of those crimes can be prevented, or lessen the fatalities or losses, by people being nosy and spying on their neighbors. Mrs. Kravitz was deemed a rude busybody with a rich imagination. And it was funny to watch her get befuddled on numerous occasions and trying to convince Abner, her husband, of what she was witnessing. It was hilarious back then, but threateningly deadly serious today.

The old cliché, which I certainly believe is ignored 99% of the time, of see something say something needs to be strengthened and put into a way that everyone will pay attention & follow. The issue with not saying something if they see something is fairly simple and you can confirm this yourself by listening to the news and asking your friends.

In addition to the many excuses that people use to not tell the employer or school administration about something that may happen, it is the idea of being pegged as a racist, bigot, & trouble maker.  Not to mention being labeled not politically correct. Anyone who is not PC is labeled as a racist or bigot by the media, liberals, and innumerable other groups with an ideological political agenda.

Let me refresh your memory about the woman in San Bernardino who didn’t want to be accused of profiling people. So, she didn’t report the ant’s nest of activity at the house where the Islamic terrorists lived. Nor did she report on the number of different cars & the late night visits from…

It comes down to saving lives. It’s not as simple as banning firearms. No one wants to see, or hear about, someone dying because of a firearm. It doesn’t matter your political persuasion, Republican or Democrat, and belief system in the Constitution, malleable instrument or not.  No one wants that, except a few ideological extremists Christian or Muslim or, pardon the expression and not being PC, whack jobs who want to even a score on someone.

The great work of the Guardian Angels, the group formed by Curtis Sliwa, from 20 odd years ago or the neighborhood watch areas within cities were the same thing as Mrs. Kravitz. They stood watch over us and either wrote something suspicious down or called the police. And we need more citizens to do this.

If we can get more people to be like the old school style of Mrs. Kravitz we would be so much better off in this world. Do I mean that you should start snooping around people’s backyards, looking through windows, or going through their garbage? Of course not. But what you do need to do is pay attention to the neighborhood, which includes coworkers and other students.

Is someone sitting in a vehicle and idling for an indeterminate amount of time? Is someone cruising the block slowing down in front of houses with no For Sale sign in the yard? See some stranger walking slowly and seeming to take notes about certain houses? Call the police and let them investigate.

It may be nothing, but do you really want to take the chance that one of your neighbors will be broken into? And if you spot the 22 warning signs of someone ready to perpetrate a WPV/SV incident then don’t rationalize it, say something. Will they be mad at you, probably, but is it worth saving a life?

Oh Mrs. Kravits where are you when we need you to teach this country a thing or two about being watchful, helpful, and being a complete total pain in the ass by spying on us?

Robert D. Sollars assists organizations to safeguard the lives of their employees & students to lessen their risk of violence and other security/customer service related issues with time tested and proven ideas. You can follow him on his website www.robertdsollars.com, twitter@robertsollars2, e-mail at robertsollars2@gmail.com or call him at 480-251-5197.

He is the author of 2 books on preventing violence in both schools and businesses:

Never to Grow-Up: Preventing Violence in our Schools

One is too Many: Recognizing & Preventing Workplace Violence

both available on Amazon. His upcoming book will be available in May, watch for more details on

Murder in the Classroom: A Practical Guide for Prevention

I May be Blind but my Vision is Crystal Clear

 

Permission to reprint? Of course, with these guidelines; the original content must be printed in full with original wording, with grammatical corrections, and full attribution.

Copyright 2018 Robert D. Sollars

Are you imitating Lily Tomlin or Dabney Coleman?

In the movie 9 to 5 with Lily Tomlin, Dolly Parton, and Jane Fonda, Dabney Coleman portrayed a stereotypical   bad boss. Selfish, narcissistic, lying, manipulative, conniving and building his reputation on the backs of his employees. If you don’t remember it, the ladies came up with a resolution to his behavior in a workplace violence (WPV) way, albeit hilarious and comedic. They kidnapped, assaulted, held prisoner, and imitated Dabney Coleman to make the workplace better for everyone.

Why should I bring up this movie in combination with WPV? Besides the fact I’m lost in the past, it is to make a point about bad bosses, no matter what title they wear. Far too many of them, still, believe that they have impunity in supervising or treating their employees worse than they do anyone else or their favored ones. An authoritarian style of management more reminiscent of the 19th century instead of the 21st. A couple of examples from ladies I know in the not so distant past:

Nurse

A supervising nurse tells one of her favored ones that another nurse, a veteran of 40 years, needed some reeducation because they just couldn’t get things right anymore. When informed it was one of the favored ones who messed up… the incident was quickly forgotten and brushed aside with no punitive action taken.

When the veteran nurse was called into the Unit Manager’s office for a disciplinary issue, the supervising nurse went along. She knew that the veteran was not at fault and had told her in front of several others earlier, that it wasn’t. However, in the meeting when it came time to defend her subordinate… she said nothing, when it appeared she would be terminated.

Billing Clerk

The new supervisor caused the production of 2/3 of her employees to fall by assigning the one who came on shift early to grab most of the work. It therefore made it look like the first employee was over worked and the others were sluffing off. This caused significant stress to the latter in both work and personal lives…and financial when they were terminated for it.

Because she was a computer nerd, the old supervisor asked her to help the others with new programs, macros, and such issues. Later she found out the new supervisor wasn’t giving her time off her own work to do it, she kept her on production time. The person she was helping got down time (not counted against her work time), and she wasn’t.  She was helping the rest of the crew, she was going to keep her on work time while sacrificing my friend’s production time when she was assisting others, which was a disciplinary issue. She was eventually terminated.

 

In the warning signs & attitudes of WPV & SV, I talk about personal and work life stress, disparate treatment, and an authoritarian style of management. It doesn’t matter how decent of a person they are or how well they have held up in the past. Unless circumstances change then they can, and usually will, break. Whether that is in a psychotic episode or something else, who knows until it actually occurs.

The employer is at great risk of a lawsuit if the employee pops their proverbial cork and injures or kills someone. It is in the best interest of the employer to pay attention to any indication that the employee is being bullied, harassed, threatened, or intimidated by their manager that is initiating this bad behavior.

Movies, as you can see from 9 to 5, books, television, and old-time radio serials represented bad managers as bumbling buffoons who were always thwarted by the targeted employee. Rarely does that happen in the real world. Usually, it is the employee who pays the price when they are terminated by a corrupt and self-serving superior, unless it is turned on them with a weapon, which is not the best action to take.

The attitudes of organizations that encourage WPV or SV are replete with those reasons as well;

Not Invented Here

Playing favorites

Communications not being efficient or effective

Unequal Enforcement of Policies

Disparate Treatment

Authoritarian Style of Managing, employees refusing to bend to their will & offer obeisance

Stereotyping/profiling

Keep in mind that in some cases the unprofessional behavior is not perceived and is real to everyone. It is also just as likely that other employees, especially those who receive preferential treatment don’t even seem to notice or intervene… they wish to continue receiving the perks that come with, for lack of a better term, sucking up to the boss.

The overall issue is training supervisors and managers to know when they are acting in this way. The longer they have been in charge the more resistant they will be to changing their ways, like communists who don’t know when to give up power until they are violently ousted, much like some managers could be during a WPV incident.

If they refuse to change and follow the new way of supervising people, firm but fair, which is very easily accomplished, then an ultimatum needs to be given. I was in charge of straightening out a large account who were perpetually losing officers because of the supervisors. I trained them and told them either get with it or get out. Very harsh, but it worked and the officers were happier.

Next is training the employees to inform someone in authority what is going on with the Dabney Coleman in the organization. If employees don’t speak up then no one will ever know until, potentially, one comes back with a firearm and resolves the issue their way. Then the company will payout significantly more $$$$ than just disciplining or firing the manager.

As you undoubtedly know, if someone would have said something about someone to someone then any number of Workplace Violence, School Violence, domestic violence, terroristic incidents, and war may not have occurred. After the incident it comes down to the denials, “I didn’t think they could do that!” or “I didn’t think it could actually happen here (or to them).”

The sad reality of these violent incidents is that it is all too often true what happened to the people above, whether we want to believe that or not in our society and supposedly enlightened world. Managers and companies are sometimes stuck in the 18th & 19th centuries when it comes to their style of management and employees…well it is unfortunately sometimes, me first and only me.

Is this saying that a 40s, or further back, era style of authoritarian management can sometimes be justified? Of course, it can, but it depends on the circumstances and needs to be seldom utilized. There is a difference in that sort of style and issuing orders for work to be accomplished.

Robert D. Sollars assists businesses & schools to safeguard the lives of their employees & students to lessen their risk of violence as well as other security/customer service related issues with time tested and proven ideas. You can follow him on his website www.robertdsollars.com, twitter@robertsollars2, or by e-mail at robertsollars2@gmail.com.

He is the author of 2 books on preventing violence in both schools and businesses:

Never to Grow-Up: Preventing Violence in our Schools

One is too Many: Recognizing & Preventing Workplace Violence

both available on Amazon. His upcoming book will be available in May, watch for more details on

Murder in the Classroom: A Practical Guide for Prevention

I May be Blind but my Vision is Crystal Clear

 

Permission to reprint? Of course, with these guidelines; the original content must be printed in full of original wording, with grammatical corrections, and full attribution.

Copyright 2018 Robert D. Sollars

Do you have an inkling of the warning signs?

Most people, including security professionals don’t have an inkling of the warning signs for preventing workplace or school violence. Many are genuinely surprised at how many there are. Those in the field of preventing these incidents know these by heart but… Those who don’t deal with it daily aren’t inclined to know them because of the numerous other business issues they must tackle daily.

There are 22 warning signs that people must watch for in others, from pre-teens into adulthood. Some of them are simple and easy to spot. Some of the others are usually dismissed as an aberration of the hormones and mood swings common to teenagers and some adults.

However, having said that, if we don’t recognize these warning signs, then we might be opening the school or business up for an invitation to a violent incident. Whether that be a very loud verbal tirade by someone directed at another or a deadly one with knives or firearms.

We can either choose to act upon or ignore these signs is something that I’ve said for nearly 2 decades. As a rule, everyone in the school systems and working in this country will exhibit several of these at one time or another. But, having as many as 5 of these is probably nothing to worry about. When these signs begin to multiply into 7, 9, 10 or more…it is time to worry or get them into therapy or counseling.

Many schools and businesses will ignore or sweep these signs under the proverbial rug to get rid of them, as in Parkland Florida before that tragedy. Neither one of those is a true viable option. Eventually, if the individual isn’t confronted and helped, they may just explode on others either in school or the business and that can cause many more issues than not wanting a confrontation.

I will not give explanations to any of these warning signs, because I think they are self-explanatory;

Attendance Problems                             Bullying

Continual Excuses                                   Concentration Problems

Cruelty to Animals                                  Disciplinary issues

Drug and Alcohol Abuse                         Fascination with Weapons

Free Expression                                       Impact on supervisory/instructor time

Inconsistent Work Habits/Decreased Productivity

Known Mental Illness                            New Religious/Political Fervor

Obsession with Military/Police Tactics

Poor Health and Hygiene                       Poor Relationship Skills

Safety Concerns                                      Serious Stress

Threats both open and veiled        Unshakable Depression

Unusual or Changed Behavior                Violent Music, Movies and Video games

 

Do you know of anyone who is exhibiting these signs, either at your children’s school or where you work? Could they be a loved one, friend, or even a significant other? Anyone can exhibit these signs and it is normal for us to show several of these signs during our life, but are they piling upon one another at one time and showing more than a few at a time?

As I stated above, nearly everyone will exhibit some of these sometime in their life. But it is when they begin to manifest, and increase is when to start worrying about the individual and the people around them. Remember we can either choose to act upon or ignore these signs.

Robert D. Sollars assists businesses & schools to safeguard the lives of their employees & students to lessen their risk of violence as well as other security/customer service related issues with time tested and proven ideas. You can follow him on his website www.robertdsollars.com, twitter@robertsollars2, or by e-mail at robertsollars2@gmail.com.

He is the author of 2 books on preventing violence in both schools and businesses:

Never to Grow-Up: Preventing Violence in our Schools

One is too Many: Recognizing & Preventing Workplace Violence

both available on Amazon. His upcoming book will be available in May, watch for more details on

Murder in the Classroom: A Practical Guide for Prevention

I May be Blind but my Vision is Crystal Clear

 

Permission to reprint? Of course, with these guidelines; the original content must be printed in full of original wording, with grammatical corrections, and full attribution.

Copyright 2018 Robert D. Sollars

Threats of WPV and school violence are flying like foul balls

A report by CNN states that more than 50 threats of school violence are received by our schools daily, which is approx. 250 per week. If that average is accurate, then the number of threats and actual violence on school campuses across the country have reached a level of more than3,500 since the first of January. To that end I have removed 200 incidents from the year to date totals so as not reflect all of these.

There is no way to counteract threats in this age of a multitude of social media sites. Even in Parkland Florida, where the shooting that started all of us knee jerking, a social media threat was received on the 20th. It involved a student with a firearm in his waistband and threatening another student on a social media site. You would think…

But without further comment…the incidents I recorded last month.

Paradise Valley, AZ. March 1 (school)  0

Monroe, NC. March 2 (school)              0

Mt. Pleasant, MI. March 2 (school)                2d

Phoenix, AZ. March 2 (school)          0

Mesa, AZ. March 2 (school)                 0

Washington D.C. March 3                     1w

Depford, NJ. March 4                           0

Utica, NY. March 5 (school)                 0

Birmingham, AL. March 7 (school)      1w     1d

Oklahoma City,OK. March 8 (school)    0

Casa Grande, AZ. March 8 (school)       0

Yountville, CA. March 9                                   4d

Concord, NC. March 9 (school)             0

Plant City, FL. March 12                            1w        2d

Phoenix, AZ. March 13 (school)            0

Evanston, IL. March 14 (school)            0

Birmingham, AL. March 14                  1w           2d

Thousands Oaks, CA. March 17            1w        1d

Beachwood, OH. March 17                   2w

Phoenix, AZ. March 19                         0

Schertz, TX, March 20, 2018                1w

St. Mary’s county,, MD. March 20 (school)   1w     2d

Parkland, FL. March 21 (school-3 incidents)0

Washington D.C. March 26                   0

Upper Darby, PA. March 27 (school)     0

Sierra Vista, AZ. March 27 (school)      0

Surprise, AZ. March 28                                                  1d

Globe, AZ. March 29 (school)               0

Hopkinsville, KY. March 29                                              2d

March: 42  incidents  17 dead   10 wounded

Year-to-Date: 102 Arizona: 27

58 Dead      77 Wounded

Robert D. Sollars assists businesses & schools to safeguard the lives of their employees & students to lessen their risk of violence as well as other security/customer service related issues with time tested and proven ideas. You can follow him on his website www.robertdsollars.com, twitter@robertsollars2, or by e-mail at robertsollars2@gmail.com.

He is the author of 2 books on preventing violence in both schools and businesses:

Never to Grow-Up: Preventing Violence in our Schools

One is too Many: Recognizing & Preventing Workplace Violence

both available on Amazon. His upcoming book will be available in May, watch for more details on

Murder in the Classroom: A Practical Guide for Prevention

I May be Blind but my Vision is Crystal Clear

 

Permission to reprint? Of course, with these guidelines; the original content must be printed in full with original wording, with grammatical corrections, and full attribution.

Copyright 2018 Robert D. Sollars

Are you using all 7 senses?

We learned from an early age that we have five senses. During our science classes we discovered them and I would venture to say we still know them by heart and use them on a daily basis.

  • Sight – you use your eyes to view and interpret the world, for most people
  • Smell –It provides a wealth of information to you, smoke, rotting material, and rain.
  • Hearing – Listening to music or television, children laughing, and alarms from your pets.
  • Touch –It lets you know if something is too hot or cold and the feel of a loved one’s skin.
  • Taste – The taste buds allow you to savor the flavor of food or make your nose wrinkle.

There are 2 other senses that are stunted and ignored by most people, especially after becoming adults. They are just as important to your survival, both at work and home if you begin to utilize them. The first one can actually save your life or the life of someone else…if you listen to it.

  • Gut instinct:

Also known colloquially as the 6th sense, most people including security professionals, especially at the field level, ignore as being paranoid or just plain stupid. It isn’t Bull Shit, déjà vu, or coincidence. Nor are you being paranoid or stupid.

Listening to your gut instinct can help keep you safe from innumerable misfortunes. From an assault, fraud, scams, people, not paying attention, falling material and storms. If you get that indistinct sensation in your stomach or back of your brain, listen to it. It is trying to tell you something, whether you perceive it externally or not.

You’ve heard the stories of people who suddenly turned around and jumped out of the way of a speeding truck or the metaphorical falling piano. You also have the stories where someone has suddenly made a startling move for them…and it worked to their benefit, financially, finding love at first sight, or saving their life.

Another term that is used to replace gut instinct by many people is situational awareness. This term may be more officious for use by military or law enforcement personnel, it certainly applies to anyone who has the tingling sensation in their guts that tells them something just isn’t quite right.

  • Imagination/delusion:

I’d wager that while wracking your brain trying to figure it out you didn’t come up with this one. Your imagination, or delusions (not drug, alcohol, or mental illness induced) as some may call them, is just as important as the physical senses you have. Why? Because it allows you to see different possibilities and a different way of seeing things in the world around you.

We are born with an imagination that could fill the universe, if we could have the brain power with it. It helps us think about things we would never think of otherwise. It allows us to visit distant planets and wonder about future inventions such as mini computers to take anywhere…think iPhones.

As we get older we are told by parents, teachers, and many others “Stop day dreaming and be an adult. You’re wasting your time…and ours!” So, we put aside the imagination into a corner of our minds until we dream.

Then when we wake up we forget about them because no one else wants to know that rubbish or delusions much less hear about them. Well I can tell you succinctly that the imagination is what pushes mankind forward, both for our benefit and detriment.

Sometimes it is for the greater good. People like Dr. Martin Luther King Jr. had a dream and tried to make his imagination become reality, unfortunately we’re still working on that one. Some are like Albert Einstein or Steve Jobs using their imagination to come up with possibilities that no one had ever thought believable…except in a sci-fi novel.

Others were destructive. Need examples? Adolf Hitler, Kim Jung Un, ISIS, white supremacists, communists, socialists, politicians and any number of groups that think they are better than everyone else, according to their ideology.

With both of these two, supposedly new, senses you have to develop them in order to be able to use them effectively. I know how hard it can be. After years, and literally decades, being told to “ignore that rubbish and be real “I decided I wanted it back. It was a long time in coming but being a confirmed realist, fatalist or pessimist as some call me, it was easy for the gut instinct.

The imagination didn’t come about until I could no longer use my eyes to tell me what abounded in the world. Therefore my imagination returned to the empty part of my brain to help perceive the world without sight. Not the way I wanted to do it but…you still have to cultivate it.

One way that people who are not in the creative arts, fiction writing, painting, sculpture, and even modern journalism. can do this is simple. Start writing. Sooner or later your imagination will take hold. It doesn’t matter what you write just start writing.

Eventually it will come to you, and your family, and the company you work for will be better off for it. Imagination is what drives man forward. Gut instinct is what keeps us safe even if we don’t outwardly perceive any threat.

Sow the seeds of imagination and cultivate it. We all have the capacity to do it, so get out there and create something. Gut instinct? Pay attention to that niggling feeling that tells you something is wrong, whether you perceive it with your other senses or not.

Robert D. Sollars assists businesses & schools to safeguard the lives of their employees & students to lessen their risk of violence as well as other security/customer service related issues with time tested and proven ideas. You can follow him on his website www.robertdsollars.com, twitter@robertsollars2, or by e-mail at robertsollars2@gmail.com.

He is the author of 2 books on preventing violence in both schools and businesses:

Never to Grow-Up: Preventing Violence in our Schools

One is too Many: Recognizing & Preventing Workplace Violence

both available on Amazon. His upcoming book will be available in May, watch for more details on

Murder in the Classroom: A Practical Guide for Prevention

I May be Blind but my Vision is Crystal Clear

 

Permission to reprint? Of course, with these guidelines; the original content must be printed in full with original wording, with grammatical corrections, and full attribution.

Copyright 2018 Robert D. Sollars

…Another Door Opens

Yet another transformation in my professional identity and what I truly am. My blog site is moving once again. And just like last time it is for the better. The new site will allow you to keep up to date with me and events such as media appearances and new seminars.

The security field and it’s many and varied functions is both my vocation & avocation…I am dedicated to saving lives of adults and children while they are at school. My new book, due in May, was inspired by the shootings in Parkland Florida on February 14, Murder in the Classroom: A Practical Guide for Prevention.

I finally decided that it was time to start my own website that more finally tunes my professional identity and tell you, the reader, my different functions. This website will host my blog as well as other items to help you, your loved ones, schools, and business stay safe, and secure.

I have worked in a wide variety of fields in my 35-year career in the security field. From temporary labor, fast food restaurants, and hospitality to name a few not in the security field. Therefore I believe I have the experience and knowledge to write what I believe in. Yes, my posts are full of quirky, weird, and unusual ideas. But they are time tested and have been proven to work. You will have to tweak them for your own use but…

If you have any security questions or wish to have me consult for you and your company, either in person or telephonically we can discuss it, just send me a message with a phone number or e-mail address through the website.

I write my blog posts for one reason & one reason only. To help protect lives, property, and assets.

Please visit my new website at www.robertdsollars.com and read what I can do for you and your company. You can also follow me on twitter for insights on customer service and workplace violence prevention at @robertsollars2. If you prefer to contact me through e-mail then click the contact link on the website.

Thanks for sticking with me through all of these changes and I hope to have you continue to read and visit my website to keep getting these and read more of my ideas and quirky thoughts on security. Have A Safe Day!

Robert D. Sollars assists businesses & schools to safeguard the lives of their employees & students to lessen their risk of violence as well as other security/customer service related issues with time tested and proven ideas. You can follow him on his website www.robertdsollars.com, twitter@robertsollars2, or by e-mail at robertsollars2@gmail.com.

He is the author of 2 books on preventing violence in both schools and businesses:

Never to Grow-Up: Preventing Violence in our Schools

One is too Many: Recognizing & Preventing Workplace Violence

both available on Amazon. His upcoming book will be available in May, watch for more details on

Murder in the Classroom: A Practical Guide for Prevention

                          May be Blind but my Vision is Crystal Clear

 

Permission to reprint? Of course, with these guidelines; the original content must be printed in full with original wording, with grammatical corrections, and full attribution.

Copyright 2018 Robert D. Sollars

Do you have guards or officers–Part 2

This is the second and last part of this series on attempting to turn your guards into officers. It won’t be easy and you will be labeled a hard ass but…it is necessary.  To over haul the industry in a time of dangers never before thought of in this perilous world. As security professionals we need to maintain a security watch on people, property, & assets like never before.

We can start with our security force and ensure that they are officers not just rent-a-cops and guards of yesterday going back 5, 20, or longer ago…they were little trained, with even less motivation in most cases. Hopefully these posts will assist you in beginning to turn your guards into professional officers.

 

  • Testing

 

Training is a good first step, but testing is a mandatory 2nd. After training someone, whether it is orientation or On-the-Job, you need to test them. If you don’t test, how do you know whether or not they learned, and retained anything? How can you correct any issues that come about because of a lack of understanding if you don’t test?

Written tests should be administered at the end of any training class. The written, not just T & F or multiple choice, forces the officer to think out their answer and put it in writing.

When you see them in the office or on post, ask them a question about their assignment. And require them to answer you in as detailed answer as the two of you have time for.

Both of these tests will keep them on their toes and keep them thinking and learning about their assignment. Additionally, it will keep them up-to-date on their post, client needs, as well as the industry and company news. Which to be a professional they should know that as well, not all but most.

 

  • Field supervision

 

When you, or your staff, are out conducting post inspections, you need to be doing more than just shooting the breeze. Delve into their knowledge of the post, security, post orders, and other such items. After the breeze has been shot, leave them with something to think about, a motivational thought or security tidbit.

This will also help to get them into the idea that they need to be an officer not a guard. Your field level supervision needs to be the official presence of the company and uphold the industry and company standards.

Guards see field management as a royal pain in the butt. But to an officer they will see it as an opportunity to learn and grow, whether within the industry or company, and learn from a more experienced officer.

Should your field managers become friendly with the officers and be personable? Why not? As long as the delineation of roles are carefully defined… You can’t just walk onto a post and be all business and bluster. Whether they are guards or officers they will see that as a ploy to fire them rather than assist them in becoming better at their job. Shoot the breeze all you want as long as both understand that it is also a business conversation.

 

  • Be curious and paranoid

 

Yes paranoid. Does that mean call someone every time they hear a sound? Of course not. What it means is that they should take nothing for granted and be hyper vigilant. If you hear a noise in a dark facility, no matter what kind, then don’t think it’s just a rodent, it could be a criminal. And curiosity killed the cat, but it won’t kill the officer… unless you’re in a horror movie!

 

  • Customer service

 

I know what you are thinking about providing customer service in the security field. There are many levels to customer service and your new officers must be proficient in learning how to deliver it. There is so much more to customer service than smiling and being respectful to others. Customer service is not an act but a habit. Therefore, in order to make your officers into customer service extraordinaire, you need to make them effective, efficient, & train them in the skills they need.

Conclusion

Did you get to your level of expertise by sitting and doing nothing? More than likely you put in years and study to become the professional you are. There isn’t a magic elixir to take to make you a security genius. Nor is there a metal helmet you can put on to attract the universes knowledge. So, that leaves one thing and one thing only. Observe and learn!

Have your officers learn and keep learning about everything. Have them observe everything and record it mentally and in their pocket notebooks, mandatory,. If you can get them to change their perception of themselves, and the client, management, & employees changes their perceptions then you are on the way to having officers not guards. And if you can do that, then your officers will gain and be respected as such.

Here’s an interview for a podcast that I did. I hope you enjoy what I have to say about how observe & report is obsolete and the wrong way for security officers to complete their duties;

http://www.silvertracsoftware.com/extra/observe-and-report

Robert D. Sollars assists businesses & schools to safeguard the lives of their employees & students to lessen their risk of violence as well as other security/customer service related issues with time tested and proven ideas. You can follow him on his website www.robertdsollars.com, twitter@robertsollars2, or by e-mail at robertsollars2@gmail.com.

 

Robert is the author of 2 books on preventing violence in both schools and businesses:

Never to Grow-Up: Preventing Violence in our Schools and

One is too Many: Recognizing & Preventing Workplace Violence, both available on Amazon.

His upcoming book will be available in May, watch for more details on

Murder in the Classroom: A Practical Guide for Prevention

                       I May be Blind but my Vision is Crystal Clear